Frequently Asked Questions
Q: Can I return an item if it doesn’t work for me?
We want you to feel aligned with every piece you receive.
If your item arrives damaged or not as described, please contact us within 30 days of delivery, and we will gladly make it right with a replacement or full refund.
For all other returns, eligibility is reviewed on a case-by-case basis to ensure fairness and quality standards are maintained.
Q: What if I don’t like the product or it doesn’t suit me?
We understand that not every piece resonates the same way for everyone.
While we do not guarantee refunds based on personal preference, we’re always happy to review your request and work toward a reasonable solution where possible.
Q: How do I check the status of my order?
Once your order is placed, you’ll receive a confirmation email with your receipt.
When your order ships, you’ll receive tracking details so you can follow its journey through our Track My Order page.
Q: Do you guarantee the quality of your products?
Yes. Every piece from Hands of Divinity is selected and prepared with intention and care.
If your item arrives with any defects or issues, please contact us promptly so we can review and resolve the matter appropriately.
Q: How can I get in contact with you?
We’re here to support you.
The best way to reach us is through our Contact Page or by email. Whether you have a question, concern, or testimonial, we welcome your message.
Q: How do I place an order?
Simply select your desired item, click “Buy Now,” and follow our secure checkout process.
We accept major payment methods including Visa, Mastercard, AMEX, and PayPal. Once your order is placed, we’ll take care of the rest.
Custom Jewelry Disclaimer
Most of our jewelry pieces are handcrafted and made-to-order, resulting in unique variations that may differ slightly from the photographs depicted on our website or catalog. While we strive to ensure accuracy and consistency in our product images, the nature of handmade craftsmanship means that each piece may exhibit subtle differences in color, texture, and overall appearance.
However, we assure you that these variations are an inherent part of the artisanal process and contribute to the individuality and charm of each piece. Rest assured that any deviations from the showcased photographs do not compromise the quality or beauty of the jewelry. In fact, many customers find that these slight differences enhance the character and allure of their chosen piece, making it even more special and distinctive.
We appreciate your understanding and encourage you to embrace the unique qualities of handcrafted jewelry. If you have any concerns or specific preferences regarding your order, please don't hesitate to contact us. Our team is dedicated to ensuring your complete satisfaction and will gladly assist you in selecting the perfect jewelry piece that meets your expectations.