Returns & Refund Policy
We offer a 30-day return window, meaning you have 30 days from the date of delivery to request a return.
Return Eligibility
To qualify for a return, items must be:
- In the same condition as received
- Unworn and unused
- In original packaging with tags (if applicable)
- Accompanied by proof of purchase
Returns that do not meet these conditions may not be approved.
How to Start a Return
To initiate a return, please visit our Contact Page and provide details of your request, including the reason for return.
Once reviewed and approved, we will provide next steps.
Damages & Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photo or video evidence so we can properly review and resolve the issue.
Failure to report damages within this timeframe may affect eligibility for resolution.
Exchanges
If you would like a different item, we recommend initiating a return (if eligible) and placing a new order once your return is approved.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Custom Jewelry Disclaimer
Most of our jewelry pieces are handcrafted and made-to-order, resulting in unique variations that may differ slightly from the photographs depicted on our website or catalog. While we strive to ensure accuracy and consistency in our product images, the nature of handmade craftsmanship means that each piece may exhibit subtle differences in color, texture, and overall appearance.
However, we assure you that these variations are an inherent part of the artisanal process and contribute to the individuality and charm of each piece. Rest assured that any deviations from the showcased photographs do not compromise the quality or beauty of the jewelry. In fact, many customers find that these slight differences enhance the character and allure of their chosen piece, making it even more special and distinctive.
We appreciate your understanding and encourage you to embrace the unique qualities of handcrafted jewelry. If you have any concerns or specific preferences regarding your order, please don't hesitate to contact us. Our team is dedicated to ensuring your complete satisfaction and will gladly assist you in selecting the perfect jewelry piece that meets your expectations.